How do I place an order?

Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us as soon as possible at support@nailperk.com. We cannot guarantee changes once processing has begun.

Will I receive an order confirmation?

Yes. After your order is placed successfully, you will receive a confirmation email containing your order details.


Shipping

Do you ship internationally?

Yes! Nail Perk ships worldwide.

What shipping options do you offer?

Express Shipping

  • Delivery Time: 7–8 Business Days
  • Cost: $29 USD

Standard Shipping

  • Delivery Time: Up to 21 Business Days
  • Cost: $19 USD

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

Why is my order delayed?

Shipping delays can occasionally occur due to customs inspections, weather conditions, carrier issues, or high shipping volumes.


Products

Are your nail products safe to use?

We strive to offer high-quality products sourced from trusted suppliers. Please read product descriptions and usage instructions before use.

Will the product look exactly like the photos?

We make every effort to display products accurately. However, slight variations in color or appearance may occur due to screen settings and lighting.

Do you add new products regularly?

Yes! We frequently update our collection with new nail products and accessories.


Returns & Refunds

What is your return policy?

We accept eligible returns within 14 days of delivery. Products must be unused and in their original packaging.

How long does it take to receive a refund?

Approved refunds are typically processed within 5–10 business days after the returned item has been inspected.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.


Exchanges

Can I exchange a product?

Yes. Eligible products may be exchanged within 14 days of delivery, subject to our Exchange Policy.

What items cannot be exchanged?

For hygiene reasons, used or opened nail products, customized items, gift cards, and final sale items cannot be exchanged.


Payments

What currency do you accept?

All prices on Nail Perk are displayed and processed in USD (United States Dollars).

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available during checkout.


Contact Us

How can I contact customer support?

If you have any questions or need assistance, please contact us:

Email: support@nailperk.com