At Nail Perk, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, please review our Refund & Return Policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.
  • The item must not show signs of use, damage, or alteration caused by the customer.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used nail products
  • Opened nail gels
  • Opened nail polish products
  • Customized or personalized products
  • Gift cards
  • Clearance or final sale items

Refund Eligibility

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note:

  • Original shipping charges are non-refundable.
  • Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Upon verification, we will offer a replacement, exchange, or full refund at no additional cost.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us.

How to Request a Return

To initiate a return or refund request, please contact us at:

Email: support@nailperk.com

Please include your order number and reason for the return in your message.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact:

Nail Perk
Email: support@nailperk.com